Category Archives: Customer Service

How to Be An “Insider” at Work

Businesswoman giving thumbs up

What would it mean for your career if you could be an “insider” in your organization? Would it mean more respect, more fun or more career fulfillment? A recent experience at the W Hotel taught me that we can all be insiders with a change of perspective. Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved

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5 Simple Ways to Increase Sales with Great Customer Service

grocer_produce stand

There are many ways to increase sales and exert influence, but one of them may be easier than you think: provide great customer service. Here’s an experience that gives simple tips to build your brand and increase sales. Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved

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The Secret to Creating a Great Customer Experience

Panera: Cooking up a Great Customer Experience

When was the last time you had a remarkable customer experience? How can you create one for your customers?

Read more for a simple secret to wow your clients and create an experience they’ll tell their friends about. Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved

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Why Great Customer Service is NOT Responding the to Customer

Reactive_Proactive_Chalkboard

What are the best practices of customer service? Quick response time? Help from a real, live human being? A happy resolution to a problem?

No matter what comes to mind, too often we think of the customer reaching out to a business, and the business providing a great response. In fact, really excellent customer service does just the opposite. Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved

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Improve Customer Service and Sales in One Simple Step

Calendar

For most businesses, positive relationships with customers are their bread and butter. But how do you ensure that your customers are happy and that you’re taking advantage of all your opportunities to increase sales? Do you have to spend time writing a newsletter or sending out “perks” to clients on a regular basis? No, you don’t. There’s an even simpler way… Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved

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Five Reasons You’re Not Touching Your Customers Enough

Man and Woman Shaking Hands

Yesterday, a leadership program that I participated in sent me an email to verify my contact information. But 44% of the information was incorrect and I only graduated from the program last month. How did they get it so wrong?

That experience inspired me to write this blog post with five reasons you should “touch” your customers (and your prospects) more and why you might not be doing it enough. Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved

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Building a Better Customer Experience … with Barcodes?

Design Barcode Inc.

It’s all too common to look for big ways to improve the customer experience, but what about small ways? The Wall Street Journal recently featured companies that are increasing customer engagement with custom barcodes.

What can you learn? That there are always opportunities to increase customer engagement if you use fresh eyes. Here are three things your organization can explore. Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved

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Do Your Customers Feel Like Royalty or Royally Annoyed?

Buckhingham Palace

With all the hoopla over the wedding of Prince William and Kate Middleton, it’s a good time to focus on one aspect of royalty that affects almost everyone: how to treat your customers like royalty (and avoid royally annoying them). One of the best and simplest ways to do this is to make it easy for people to work with you. Read on for tips on what to do and what to avoid. Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved

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Why Customer Service Improves When You Yell at Customers

Yelling Soldier

Would your customers like you more, be more satisfied and have a better user experience if you yelled at them? Maybe. We have all been bludgeoned with the idea that the customer is always right, so when is it to your advantage to “yell” at your customers? When they want you to, of course. Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved

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Increase Sales, Influence and Customer Satisfaction By Asking Good Questions

Not long ago, I was transferred to a customer service representative (CSR) in order to activate a credit card that have had for years, but almost never use. When she finished, she started a very effective sales process with one … Continue reading

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