Category Archives: Blog Updates

Writer’s Block? 6 Presentation Problems and How to Overcome Them

Frustrated Woman at Computer With Stack of Paper

It’s one of the worst feelings in the world. You have to stand up before a group of people and give a talk, but you have no idea what you’re going to say and nothing is working. Sooner or later, we all face that situation. Review this list to diagnose your problem and find a solution that pulls your presentation out of your mind so you can share it with your audience. Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved

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Why Great Customer Service is NOT Responding the to Customer

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What are the best practices of customer service? Quick response time? Help from a real, live human being? A happy resolution to a problem?

No matter what comes to mind, too often we think of the customer reaching out to a business, and the business providing a great response. In fact, really excellent customer service does just the opposite. Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved

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What the Women’s World Cup Can Teach You (and Your Business) about Success

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Sometimes, the difference between winning and losing comes down to one word: fundamentals. In the case of Japan’s upset World Cup victory over Team USA, those fundamentals were penalty kicks. In your business, the fundamentals may be marketing, communication skills or customer follow up. In your personal life, it may be developing your personal brand.

No matter who you are or what you do, you can learn from Japan’s win in the Women’s World Cup and use mastery of fundamentals to your advantage. Here’s how. Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved

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How to Get the Gift of Gab

Blarney Legend

According to legend, all it takes to become an eloquent speaker and get the “gift of gab” is to kiss the Blarney Stone at Blarney Castle in Ireland. Naturally, Blarney Castle was on my must-visit list during my 2006 trip to the Emerald Isle. And what I learned at Blarney Castle is a cautionary tale about becoming a better speaker and improving your presentation skills. Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved

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Make Your Presentations Incredible with Lessons from the Movies

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The best movies engage and entrance the audience. You can achieve the same level of connection in your next business presentation by incorporating some lessons from the movies. When the Wall Street Journal recently published a list of the 15 … Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved

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How NOT to Start a Presentation

Do you remember the last time you gave a talk? How did you start your presentation? Did you open with an entertaining story, a startling statistic or a well tailored humorous anecdote? No matter how you begin your remarks, your presentation actually starts the moment you are introduced to your audience. Make it work to your advantage. Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved

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Need a Better Job Description? You’re Not Alone.

If you don’t have a good answer to the common dinner party question, “What do you do?” you’re not alone. According to a post today in the Wall Street Journal “Juggle” blog, it’s a common problem. But answering the question well is vital to helping your friends, colleagues and business associates help you. This year, work on a good job description and value proposition. For extra help, check out my article, How To Write A Compelling Value Proposition on my website. Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved Tagged |

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Increase Sales, Influence and Customer Satisfaction By Asking Good Questions

Not long ago, I was transferred to a customer service representative (CSR) in order to activate a credit card that have had for years, but almost never use. When she finished, she started a very effective sales process with one … Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved Tagged , , , |

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Are you burying the benefits of working with you? Help your customers with strong language.

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Every organization exists to help others (usually for profit, but it’s still help). But sometimes we make it hard for others to use our help because we don’t focus enough on value. Recently, while editing a Microsoft Publisher document, I … Continue reading

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Copyright © 2014 Chakisse Newton | All Rights Reserved

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How to Steal Customers from Your Competitors

Your competitors can be a good source of business for you. If someone is using the services of a competitor, they’ve already been sold on the idea of using a product or service like yours. Now you need to sell … Continue reading

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