Monthly Archives: September 2011

Why Great Customer Service is NOT Responding the to Customer

Reactive_Proactive_Chalkboard

What are the best practices of customer service? Quick response time? Help from a real, live human being? A happy resolution to a problem?

No matter what comes to mind, too often we think of the customer reaching out to a business, and the business providing a great response. In fact, really excellent customer service does just the opposite. Continue reading

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Posted in Blog Updates, Customer Service | | Subscribe to This Blog
Copyright © 2017 Chakisse Newton | All Rights Reserved

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Practical Influence: Get Results with Voicemail and Email

Phone booth

You have an opportunity to influence and inspire every day…with email and voicemail. Really. If you don’t think they are powerful communication tools that can encourage others to act, you may be missing out.

Read more for six ways to make the most of your daily communications. Continue reading

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Posted in Communications, Influence, Language | | Subscribe to This Blog
Copyright © 2017 Chakisse Newton | All Rights Reserved

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How long do you have to capture your audience before they tune you out?

stop watch

How long does it take for a listener to decide if your presentation is interesting? If you could double the amount of time that people listen to you in person or pay attention to your website, would you do it?

If the answer is yes, read on because this week’s Jakob Nielsen’s Alertbox gives you a simple formula… Continue reading

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Posted in Influence | | Subscribe to This Blog
Copyright © 2017 Chakisse Newton | All Rights Reserved

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